Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Investigate and resolve issues that are reported on social media site of India such as requests for account support and reports of potentially abusive content.
Respond to user inquiries with high quality, speed, empathy and accuracy.
Review the reported content within agreed turnaround times and standards of quality.
Identify inefficiencies in workflows and suggest solutions.
Candidate should be proficient in the Regional language (Read, Speak and Understand. Writing is not mandatory) along with good communication in English.
Flexible for 24*7 shifts